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FAQs

Product

What are emergency packs?

Each one of our dresses come with an emergency pack with bandaids, pasties, double-sided tape, and a sewing kit included.

Does Leading Ladies L.A. have stores?

At the moment, our products are solely available online.

Will my dress(es) be exactly the same color as what is shown on your website?

Camera resolution and monitors may cause colors to vary slightly between the photos and the actual fabric. Colors are subject to the actual dress(es) you receive. We recommend you to order a fabric swatch to confirm the colors.

I received my order and it’s damaged! What do I do?

Quality is at the very top of our values, but accidents do happen. Please contact us at hi@leadingladiesla.com, and we will handle the problem for you ASAP.

Sizing

Can we try on the dresses?

At the moment, we do not offer try on services for our dresses.

Do we provide alterations?

No, not at the moment.

Delivery

How long does it take for me to receive my dress?

All of our dresses are made-to-order, but the dress(es) will only take 6-8 weeks from the time you place your order to the dress being made and delivered to you! (For standard delivery, we recommend ordering your dresses at least 10 weeks before the event date)

For rush orders, we cut the time down half, and will deliver your made-to-order dress(es) in 3-4 weeks.

Where do you guys ship to?

Currently, we ship to within the US and Canada. We are working on shipping to more destinations, so sign up for our newsletter for more updates!

Also, please note that: to ensure all orders deliver on time, we ship the dresses directly from our manufacturers, so customers are responsible for any and all customs and duties fees that may be applied.

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